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Experts in Healthcare
Human Factors
We support healthcare organisations and professionals to navigate complexity and deliver safe, effective and affordable services. We ensure their workforce, systems, tools, processes and workplaces are designed for success. As experts in human factors methodologies, we strengthen governance and system design to underpin resilient and consistent person-centred care. Patient safety and clinical quality are our passion, and we will support you through:
Testimonials
I worked with Steve for many years and consistently found him to be an outstanding patient safety advocate. He combines deep expertise as a human factors specialist with the ability to translate insight into practical policy that genuinely improves care. Steve was instrumental in developing and embedding a just culture, always keeping his finger on the pulse of emerging risks and opportunities. His strength as a horizon scanner meant he was often ahead of the curve, helping teams anticipate issues rather than simply respond to them. Steve brings integrity, clarity, and purpose to patient safety work, and his impact has been both lasting and meaningful.
Michael Nevill, Clinical Director, NUPAS
Steve has been my mentor in governance and human factors for several years. He has given me valuable practical insight and technical advice, particularly on complex governance issues and board dynamics. He is excellent at understanding your perspective and helping to manage the emotional impact of the situation to make what initially seems impossible, achievable. I would wholeheartedly recommend Promethean HD to organisations seeking improvement support or individual and team coaching.
Verity Jowett, Head of Risk and Governance, Research England
I had the pleasure of working with Steve, whose expertise in governance and human factors was consistently evident. Steve brought a highly credible and thoughtful approach to quality assurance, risk management and continuous improvement, always ensuring governance processes were robust, proportionate and focused on learning.
What particularly stood out was Steve’s understanding of human factors long before it became more widely recognised across healthcare. He recognised early that incidents and risks are rarely about individuals alone, but about systems, processes, communication and the environments in which people work.
Steve has a strong ability to analyse complex issues, identify underlying contributory factors and help shape practical, sustainable improvements. He combines governance expertise with a genuine commitment to creating safer systems and stronger organisational learning.
I have no doubt that Promethean HD will add real value to your organisation, enabling you to strengthen governance arrangements, improve oversight and embed a mature human factors approach to safety and quality. He brings both depth of knowledge and practical credibility in this field.
Sam Clewley, Operational Head of Service for Healthcare (Police Custody), Leeds Community Healthcare NHS Trust
I’ve had the pleasure of working with Steve at BPAS, where he consistently demonstrated a high level of expertise in human factors and patient safety. His approach to investigations is thorough, balanced, and focused on learning and improvement rather than blame, which had a genuinely positive impact on both team culture and patient outcomes.
Stephen delivered engaging and insightful workshops and training sessions, making complex concepts accessible and relevant to frontline staff. He is highly professional, approachable, and brings real credibility to his work. I would confidently recommend Stephen to any organisation looking to strengthen their patient safety and human factors practice.
Matthew Richards, Clinic Manager, British Pregnancy Advisory Service
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